Cleaning questions, answered

For a standard clean, 2-3 days notice is usually enough. For end-of-lease or move-out cleans, we recommend booking at least a week ahead, especially near the end of the month when demand is highest.

Same-day bookings are sometimes available depending on cleaner availability in your suburb. Book as early in the day as possible and we'll confirm within the hour if we can fit you in.

No. Many customers give us access instructions (a key safe, concierge, or door code) and go about their day. If you'd prefer to be home to let the cleaner in and out, that's fine too.

Yes — if you book a recurring clean, we'll assign the same cleaner to your property wherever possible, so they get to know your home and your preferences.

Pricing is based on the number of bedrooms and bathrooms, the type of clean (standard, deep, or end-of-lease), and any add-ons like carpet steam cleaning or oven cleaning. You'll see the full breakdown before confirming.

No. The price you're quoted is the price you pay. If the cleaner finds the property in a state that needs significantly more time than quoted, we'll always contact you first before charging anything extra.

We accept all major credit and debit cards, as well as bank transfer for commercial and recurring bookings. Payment is processed securely online after the clean is completed.

Yes. Weekly and fortnightly bookings receive a discounted rate compared to one-off cleans, since we can schedule them more efficiently. The discount is applied automatically when you set up a recurring plan.

No deposit is needed for standard bookings. End-of-lease cleans with a bond-back guarantee may require payment to be confirmed in advance to lock in the guarantee.

A bond clean covers every room top to bottom — inside cupboards and drawers, oven and stovetop, range hood, skirting boards, light switches, window tracks, bathroom tiles and grout, and a full carpet steam clean if requested.

Yes. If your property manager isn't satisfied with the clean against the standard entry/exit condition report, let us know within 72 hours and we'll come back and re-clean the flagged areas at no extra cost.

Carpet steam cleaning is an optional add-on for bond cleans, priced per room. Many real estate agents require it as a condition of the lease, so check your lease agreement before you book.

A typical two-bedroom apartment takes 4-6 hours with two cleaners. Larger homes or properties that haven't been cleaned in a while can take longer — we'll give you an accurate estimate when you get your quote.

Yes, we clean best once all furniture and belongings have been removed. We can still clean around remaining items, but we can't guarantee full coverage of areas that are blocked by furniture.

Dusting and wiping all surfaces, vacuuming and mopping floors, cleaning kitchen benchtops and the outside of appliances, bathroom sanitising, and emptying bins. It's designed to keep an already-clean home looking its best.

A deep clean goes further than a standard clean — inside the oven and fridge, behind and under furniture, skirting boards, light fittings, and built-up grime in bathrooms. We recommend it if it's been a while since your last professional clean.

Yes, our cleaners bring everything needed, including vacuum cleaners, mops, and eco-friendly cleaning products. If you have specific products you'd like used (for allergies or sensitivities), just let us know when booking.

Yes — oven cleaning, fridge cleaning, interior window cleaning, carpet steam cleaning, and wall spot-cleaning can all be added as extras when you get your quote or at checkout.

Interior window cleaning is included as an optional add-on on every booking type. Exterior window cleaning for houses with external access is available on request for an additional fee.

Yes, you can reschedule for free up to 24 hours before your booking through your confirmation email or by calling us. Changes made within 24 hours may incur a small rescheduling fee.

Cancellations made more than 24 hours before the scheduled clean are fully refunded. Cancellations within 24 hours are subject to a cancellation fee to cover the cleaner's reserved time.

If our cleaner arrives and can't get in (no one home, wrong access details, locked out), we'll try to contact you immediately. If we can't gain access within 15 minutes, a lockout fee may apply.

Yes, you can skip any single visit in a recurring plan without cancelling the whole plan — just let us know at least 24 hours ahead through your account or by contacting us.

Every cleaner is police-checked before joining our team, and all bookings are covered by public liability insurance, so you're protected in the unlikely event anything is damaged during a clean.

Report it to us within 24 hours with photos if possible. Our insurance covers accidental damage caused during the clean, and we'll handle the claim directly so you don't have to.

All cleaners are vetted, background-checked, and trained before their first booking. Many customers aren't home during the clean and have never had an issue — but you're always welcome to be present if you'd feel more comfortable.

Yes, our standard product kit is non-toxic and eco-friendly, safe for homes with children and pets. Let us know if you'd prefer fragrance-free products or have specific allergies to work around.

We currently cover Melbourne and surrounding suburbs. Enter your postcode on the quote form and we'll confirm instantly whether we service your address.

Yes, we offer regular office and commercial cleaning on a schedule that suits your business — before hours, after hours, or on weekends — in addition to residential cleaning.

Yes. Let us know about any building access rules, concierge sign-in, or parking restrictions when you book so we can plan the cleaner's visit and avoid delays.