Privacy Policy

Introduction

Caleb Professional Cleaning ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you browse our website or book a cleaning service.

Information We Collect

When you request a quote, book a service, or contact us through the website, we collect:

• Name, email address and phone number
• Service address and property details (bedrooms, bathrooms, access notes)
• Payment and billing details, processed securely by our payment provider
• Booking history, preferences and any special instructions you provide

Cookies & Website Analytics

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use the site so we can improve it. You can disable cookies in your browser settings, though some features may not work as intended.

How We Use Your Information

We use the information collected to process bookings, match you with the right cleaning team, send confirmations and invoices, respond to enquiries, and improve our services and website experience.

Sharing With Third Parties

We only share your information with the cleaner assigned to your booking, our secure payment processor, and trusted service providers who help us operate the website (such as hosting and email delivery). We never sell your personal information.

Data Protection & Security

We use industry-standard security measures, including encrypted connections and restricted access controls, to protect your personal information from unauthorised access, loss or disclosure.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the details below and we'll respond within a reasonable timeframe.

Contact Us

For privacy-related enquiries about our website or booking platform, contact us at hello@calebcleaning.com.au or call 1300 000 000.